자료봉합분석을 이용한 가전산업에 있어서의 과학적인 고객만족 전략수립에 관한 연구A study on establishing scientific methodology to build customer satisfaction strategies applying data envelopment analysis in the consumer electronics industry
- Advisors
- 박상찬; Park, Sang-Chan
- Description
- 한국과학기술원 : 테크노경영대학원,
- Publisher
- 한국과학기술원
- Issue Date
- 1997
- Identifier
- 115716/325007 / 000953664
- Language
- kor
- Description
학위논문(석사) - 한국과학기술원 : 테크노경영대학원, 1997.2, [ v, 117 p. ]
- Keywords
자료봉합분석; 고객만족도 인덱스 조사; 고객만족; 귀납적 학습; Inductive learning; Data envelopment analysis; CSI; Customer satisfaction
- Appears in Collection
- KGSM-Theses_Master(석사논문)
- Files in This Item
- There are no files associated with this item.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.