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Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector Rhee, Seung-Kyu; Rha, June-Young, Service Industries Journal, Vol.29, No.11, pp.1491-1512, 2009-11 |
공공부문의 서비스품질과 고객만족 : 품질측정체계 및 인과모형 = Service quality and customer satisfaction in the public sector : measurement system and causal model for public service qualitylink 라준영; Rha, June-Young; et al, 한국과학기술원, 2007 |
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