공공부문의 서비스품질과 고객만족 : 품질측정체계 및 인과모형Service quality and customer satisfaction in the public sector : measurement system and causal model for public service quality
- Advisors
- 이승규researcher; Rhee, Seung-Kyuresearcher
- Description
- 한국과학기술원 : 경영공학전공,
- Publisher
- 한국과학기술원
- Issue Date
- 2007
- Identifier
- 268768/325007 / 020015825
- Language
- kor
- Description
학위논문(박사) - 한국과학기술원 : 경영공학전공, 2007. 8, [ viii, 125 p. ]
- Keywords
공공서비스; 서비스품질; 고객만족; CIT; 구조방정식모형; Public Service; Service Quality; Customer Satisfaction; CIT; Structural Equation Modeling
- Appears in Collection
- KGSM-Theses_Ph.D.(박사논문)
- Files in This Item
- There are no files associated with this item.
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