Relationship of structure, role conflict,and its outcomes

Abstract

The purpose of this study is to examine the relationship between structural variables and role conflict, and between role conflict and its outcomes (Satisfaction, Job-related Tension). The unit of analysis is focused on an individual in organization. Among 273 persons from 8 organizations, 214 persons were replied to the questionnaire, and the hypotheses were tested with these data. As a result, Centralization, Span of Subordination, Supervisory Span, and Control Process is positively correlated with role conflict; and role conflict is positively correlated with Job-related Tension, however, no correlation exists between role conflict and satisfaction. Furthermore, the moderating effects of Technological Routineness and Self Perception were examined to these relationships. Technological Routineness operates as a moderating variable in most cases whether to the expected direction or to the reverse direction. Self Perception has some moderating effect on the relationship between structural variables and role conflict, meanwhile, moderating effects on the relationship between role conflict and outcomes were not accepted as significant one. Finally, problems and implications of this study were discussed and future research direction is suggested.