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Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction Kang, Young Sik; Lee, Heeseok, COMPUTERS IN HUMAN BEHAVIOR, v.26, no.3, pp.353 - 364, 2010-05 |
전자 산업의 E-서비스품질이 제품 수리 서비스 만족도에 미치는 영향 = The effect of e-service quality on the customer satisfaction in an electronics industrylink 김종선; Kim, Jongsun; et al, 한국과학기술원, 2015 |
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