공공부문의 서비스품질과 고객만족: 과정품질, 결과품질, 고객만족의 인과모형 분석
- Publisher
- 한국서비스경영학회
- Issue Date
- 2008-03
- Language
- Korean
- Citation
서비스경영학회지, v.9, no.1, pp.181 - 205
- ISSN
- 1598-1150
- Appears in Collection
- MT-Journal Papers(저널논문)
- Files in This Item
- There are no files associated with this item.
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