International standards for services activities relating to drinking water supply systems and wastewater systems: Implications for developing countries

Abstract

In developing countries, the PPP (Public - Private- Partnerships) programs have been unsatisfied during the last decade. This study analyzed one of the main causes is low quality of the system. That is, no matter what supports developing countries may get through PPP, reforming water systems can be hardly successful without appropriate system quality. With this background, this study introduces service standards of ISO/TC 224 as an option to improve system quality of developing countries. To analyze its effects, system dynamic modeling was conducted. The results indicated that service standards, working with the PPP programs, can benefit all the stakeholders involved in the water systems in developing countries. Also this indicates further that this approach with service standards deserves more detailed study for improving the ailing v ater systems in developing countries.