Success factors of business process management adoption

Abstract

Recently there have been a number of considerations for adopting Business Process Management (BPM) in order to accomplish management innovation. BPM redesigns and coordinates business processes in terms of automated steps and human involvement to fully maximize the value of involved people and systems. The purpose of BPM is to create an ideal, collaborative synergy between people and inter/intra-systems. While business visibility may be a very effective way to manage better, users of BPM may form a negative attitude toward it because it enables to monitor them to the unprecedented. In order to incorporate this particular nature of technology, this study examines the applicability of the Technology Acceptance Model (TAM). This study extends it with the adoption factors identified by other major process enabling technology, ERP related studies as well as employees`` perceptions toward organizations and explores the factors affecting the usage behavior of end-users. Finally we verify the existence of relationships between some organizational factors and core TAM. The model``s explanatory power, and the individual causal links that we postulate are evaluated by examining the acceptance of BPM among employees in various industries. Based on the study findings, implications for user technology acceptance research and BPM implementation or maintenance are discussed.