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CEO’s Apology in Twitter: A Case Study of the Fake Beef Labeling Incident by E-Mart Park, Jaram; Kim, Hoh; Cha, Meeyoung; Jeong, Jaeseung, 3rd Social Informatics (Lecture Notes in Computer Science), pp.300 - 303, SocInfo'11, 2011-11-18 |
The Effect of Bad News and CEO Apology of Corporate on User Responses in Social Media Kim, Hoh; Park, Jaram; Cha, Meeyoung; Jeong, Jae-Seung, PLOS ONE, v.10, no.5, pp.e0126358, 2015-05 |
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