Performance-Oriented Knowledge Management Methodology

Abstract

In this paper, we develop a performance-oriented knowledge management methodology to evaluate and eventually improve the contribution of knowledge to business performance. In order to find the causal linkage between knowledge and performance, we utilize product and process concepts as intermediaries and then construct a knowledge-intensive production function. Through the analysis of the production, we estimate the marginal contribution of knowledge to performance and derive the managerial implications for the effective knowledge management activities.