Linking organizational knowledge management drivers to knowledge management performance: an exploratory study

Abstract

Despite the active interest in managing organizational knowledge as a strategic resource, most organizations do not yet understand the challenges involved in implementing knowledge management initiatives. Much of the knowledge management literature has been either conceptual or based on individual implementation cases. This study aimed at identifying the several key drivers for developing organizational knowledge management capability and examining their relationships with knowledge management performance. Using data collected from the 66 Korean firms, the study found that knowledge management drivers such as learning orientation, knowledge sharing intention, knowledge management system quality, reward, and knowledge management team activity were significantly related to the organizational knowledge management performance - knowledge quality and user knowledge satisfaction. The study also found that the knowledge management stage of an organization moderates the relationship between some of the knowledge management drivers and knowledge management performance variables.