DC Field | Value | Language |
---|---|---|
dc.contributor.author | Kim, Soomin | ko |
dc.contributor.author | Eun, Jinsu | ko |
dc.contributor.author | Seering, Joseph | ko |
dc.contributor.author | Lee, Joonhwan | ko |
dc.date.accessioned | 2023-11-20T00:00:35Z | - |
dc.date.available | 2023-11-20T00:00:35Z | - |
dc.date.created | 2023-11-19 | - |
dc.date.issued | 2021-04-13 | - |
dc.identifier.citation | THE 24TH ACM CONFERENCE ON COMPUTER-SUPPORTED COOPERATIVE WORK AND SOCIAL COMPUTING, pp.1 - 26 | - |
dc.identifier.uri | http://hdl.handle.net/10203/314823 | - |
dc.description.abstract | Online chat functions as a discussion channel for diverse social issues. However, deliberative discussion and consensus-reaching can be difficult in online chats in part because of the lack of structure. To explore the feasibility of a conversational agent that enables deliberative discussion, we designed and developed DebateBot, a chatbot that structures discussion and encourages reticent participants to contribute. We conducted a 2 (discussion structure: unstructured vs. structured) × 2 (discussant facilitation: unfacilitated vs. facilitated) between-subjects experiment (N = 64, 12 groups). Our findings are as follows: (1) Structured discussion positively affects discussion quality by generating diverse opinions within a group and resulting in a high level of perceived deliberative quality. (2) Facilitation drives a high level of opinion alignment between group consensus and independent individual opinions, resulting in authentic consensus reaching. Facilitation also drives more even contribution and a higher level of task cohesion and communication fairness. Our results suggest that a chatbot agent could partially substitute for a human moderator in deliberative discussions. | - |
dc.language | English | - |
dc.publisher | Association for Computing Machinery (ACM) | - |
dc.title | Moderator Chatbot for Deliberative Discussion | - |
dc.type | Conference | - |
dc.type.rims | CONF | - |
dc.citation.beginningpage | 1 | - |
dc.citation.endingpage | 26 | - |
dc.citation.publicationname | THE 24TH ACM CONFERENCE ON COMPUTER-SUPPORTED COOPERATIVE WORK AND SOCIAL COMPUTING | - |
dc.identifier.conferencecountry | US | - |
dc.identifier.conferencelocation | Virtual | - |
dc.contributor.localauthor | Seering, Joseph | - |
dc.contributor.nonIdAuthor | Kim, Soomin | - |
dc.contributor.nonIdAuthor | Eun, Jinsu | - |
dc.contributor.nonIdAuthor | Lee, Joonhwan | - |
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