Placing Users at the Center: Evaluating Exam Room Design for Improved User Experience

Cited 1 time in webofscience Cited 0 time in scopus
  • Hit : 197
  • Download : 0
Objective: This article proposes a method for evaluating the design affordances of primary care exam rooms from the perspectives of users using functional scenario (FS) analysis. Goal: This study aims to develop quantifiable criteria and spatial metrics for evaluating how exam room design supports the needs of different users. These criteria and metrics can be used in the early stages of the design process to choose between alternatives. Background: The primary care exam room is an essential space in healthcare, as it is the first point of contact between the healthcare provider and the patient. However, there is a lack of rigorous evaluation metrics for exam room design that supports improved user experiences and better health outcomes. Method: A total of nine primary care exam rooms were analyzed using FS analysis. We identified three key user groups involved in the clinical examination process-providers, patients, and care partners-and translated their needs into FSs. We developed spatial metrics for each FS to quantify the extent to which the needs were spatially supported. Results: We developed 11 FSs in total: three from the providers', five from the patients', and three from the care partners' perspectives. The results revealed possible design strategies for improved user experiences. Conclusions: We quantitatively measured the affordance of primary care exam room design for multiple stakeholders. We expect that the criteria and metrics presented in this article will improve the understanding of different users' perspectives and provide new design guidance for improved user experiences.
Publisher
SAGE PUBLICATIONS INC
Issue Date
2022-10
Language
English
Article Type
Article
Citation

HERD-HEALTH ENVIRONMENTS RESEARCH & DESIGN JOURNAL, v.15, no.4, pp.152 - 166

ISSN
1937-5867
DOI
10.1177/19375867221101886
URI
http://hdl.handle.net/10203/299014
Appears in Collection
CE-Journal Papers(저널논문)
Files in This Item
There are no files associated with this item.
This item is cited by other documents in WoS
⊙ Detail Information in WoSⓡ Click to see webofscience_button
⊙ Cited 1 items in WoS Click to see citing articles in records_button

qr_code

  • mendeley

    citeulike


rss_1.0 rss_2.0 atom_1.0