Three essays on human and information systems interactions

Abstract

As technology advances, humans interact with various information systems. With the help of the company's information system, individuals can execute various team processes. Individuals' life has been enriched with conveniences offered by smartphone apps every day. Meanwhile, in a broader view, individuals face interactions with the Internet that have enormous storage capabilities. This dissertation consists of three studies on the interaction between various human-information systems in modern society. The first essay entitled "Do Teams Need Both Hands? An Analysis of Team Process Ambidexterity and the Enabling Role of Information Technology" explores process ambidexterity. Based on organizational ambidexterity, the process ambidexterity is composed of standardization and agility of team business process. The study delineates the role of Information technology (IT) in diverse process capability and the effects of process ambidexterity on team-level behavior. The second essay entitled "Could You Ever Forget Me? Why People Want to Be Forgotten Online" aims to understand individuals who want to be forgotten on the Internet. Based on the cultural lag theory, this essay investigates motives for being forgotten online, and draws implications for three actors of personal data, which are governments, organizations, and individuals. The third essay entitled "Preemption or Prevention? Effects of Mobile Application Pre-install on Customer Churning in a Competitive Market" focuses on the effects mobile app pre-installing. By analyzing behavioral logs of a mobile app, this essay identifies how a pre-installed app works in terms of customer retention in a competitive environment.