DC Field | Value | Language |
---|---|---|
dc.contributor.author | Lee, Sung-Chul | ko |
dc.contributor.author | Song, Jaeyoon | ko |
dc.contributor.author | Ko, Eun-Young | ko |
dc.contributor.author | Park, Seongho | ko |
dc.contributor.author | Kim, Jihee | ko |
dc.contributor.author | Kim, Juho | ko |
dc.date.accessioned | 2020-11-24T10:10:18Z | - |
dc.date.available | 2020-11-24T10:10:18Z | - |
dc.date.created | 2020-11-24 | - |
dc.date.created | 2020-11-24 | - |
dc.date.issued | 2020-04-27 | - |
dc.identifier.citation | 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020 | - |
dc.identifier.uri | http://hdl.handle.net/10203/277564 | - |
dc.description.abstract | Online chat is an emerging channel for discussing community problems. It is common practice for communities to assign dedicated moderators to maintain a structured discussion and enhance the problem-solving experience. However, due to the synchronous nature of online chat, moderators face a high managerial overhead in tasks like discussion stage management, opinion summarization, and consensus-building support. To assist moderators with facilitating a structured discussion for community problem-solving, we introduce SolutionChat, a system that (1) visualizes discussion stages and featured opinions and (2) recommends contextually appropriate moderator messages. Results from a controlled lab study (n=55, 12 groups) suggest that participants' perceived discussion trackability was significantly higher with SolutionChat than without. Also, moderators provided better summarization with less effort and better managerial support using system-generated messages with SolutionChat than without. With SolutionChat, we envision untrained moderators to effectively facilitate chat-based discussions of important community matters. | - |
dc.language | English | - |
dc.publisher | Association for Computing Machinery | - |
dc.title | SolutionChat: Real-time Moderator Support for Chat-based Structured Discussion | - |
dc.type | Conference | - |
dc.identifier.wosid | 000696109100080 | - |
dc.identifier.scopusid | 2-s2.0-85091313063 | - |
dc.type.rims | CONF | - |
dc.citation.publicationname | 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020 | - |
dc.identifier.conferencecountry | US | - |
dc.identifier.conferencelocation | Virtual | - |
dc.identifier.doi | 10.1145/3313831.3376609 | - |
dc.contributor.localauthor | Kim, Jihee | - |
dc.contributor.localauthor | Kim, Juho | - |
dc.contributor.nonIdAuthor | Lee, Sung-Chul | - |
dc.contributor.nonIdAuthor | Song, Jaeyoon | - |
dc.contributor.nonIdAuthor | Ko, Eun-Young | - |
dc.contributor.nonIdAuthor | Park, Seongho | - |
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