서비스 품질, 고객만족, 고객충성도의 관계에 관한 국가간 비교 연구: 한국과 중국의 이동통신서비스를 중심으로A Cross-National Study on the Relationship of Service Quality, Customer Satisfaction and Customer Loyalty in Mobile Telecommunication Services
- Publisher
- 한국통신학회
- Issue Date
- 2004-01
- Language
- Korean
- Citation
한국통신학회논문지, v.29, no.1B, pp.133 - 144
- ISSN
- 1226-4717
- Appears in Collection
- MG-Journal Papers(저널논문)
- Files in This Item
- There are no files associated with this item.
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