Civil conflict,digital divide,and e-government service adoption: A conflict theory approach

Abstract

Civil conflicts have numerous consequences on a society, spanning from psychosocial, to environmental, to economical ones; however, limited research is dealing with the effects of civil conflicts on technology adoption. In this research, we deal with the psychological effects of civil conflicts and violence on citizens perceptions toward e-government services. Drawing upon the conflict theory, digital divide, and technology adoption literature, we developed and empirically tested a model to predict citizens perception of e-government service in a conflict zone suing a sample size of 360. Results, using PLS method, indicate that all measure were robust and reliable and civil and behavioral conflicts play moderating roles between the relationship of digital divide some components and e-government service use intention. The findings will help policy makers and practitioners to design policies that address concerns of the citizens under influence of civil conflicts and violence.