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A CRM Adoption Process Based on Critical Success Factors Using Six Sigma DMAIC Methodology Baik, Jongmoon; Pan, Zhedan; Ryu, Hoyeon, International Journal of Computer and Information Science, v.8, no.2, pp.280 - 289, 2007-06 |
Strategic Test Process Improvement Approach Using an Ontological Description for MND-TMM Baik, Jongmoon; Ryu, Hoyeon; Ryu, Dong-Kuk, 7th IEEE/ACIS International Conference on Computer and Information Science, 2008-05 |
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