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Impact of customers' digital banking adoption on hidden defection: A combined analytical-empirical approach Son, Yoonseock; Kwon, Hyeokkoo Eric; Tayi, Giri K.; Oh, Wonseok, JOURNAL OF OPERATIONS MANAGEMENT, v.66, no.4, pp.418 - 440, 2020-06 |
User Acceptance of e-government Services: Examining an e-tax Filing and Payment System in Thailand Bhuasiri, Wannasiri; Zo, Hangjung; Lee, Hwansoo; Ciganek, Andrew P., INFORMATION TECHNOLOGY FOR DEVELOPMENT, v.22, no.4, pp.672 - 695, 2016-10 |
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