DC Field | Value | Language |
---|---|---|
dc.contributor.author | Kang, Young Sik | ko |
dc.contributor.author | Lee, Heeseok | ko |
dc.date.accessioned | 2011-01-26 | - |
dc.date.available | 2011-01-26 | - |
dc.date.created | 2012-02-06 | - |
dc.date.created | 2012-02-06 | - |
dc.date.issued | 2010-05 | - |
dc.identifier.citation | COMPUTERS IN HUMAN BEHAVIOR, v.26, no.3, pp.353 - 364 | - |
dc.identifier.issn | 0747-5632 | - |
dc.identifier.uri | http://hdl.handle.net/10203/21819 | - |
dc.description.abstract | Given increasing investment in an IT (information technology) artifact (i.e., online service website), it is becoming important to retain existing customers. In order to help link website design and investment decisions to the strategy for retaining customers, we propose a model by extending the user satisfaction perspective into research on online service continuance. We empirically tested the model within the context of a social network service. The analysis results found that website information satisfaction and system satisfaction play key roles in forming continuance intention through perceived usefulness and perceived enjoyment. It is also noted that computer anxiety serves as an important moderator toward continuance intention. Theoretical and practical implications are offered for better understanding of the role of the IT artifact in online service post-adoption phenomena. (C) 2009 Elsevier Ltd. All rights reserved. | - |
dc.language | English | - |
dc.language.iso | en_US | en |
dc.publisher | PERGAMON-ELSEVIER SCIENCE LTD | - |
dc.subject | INFORMATION-SYSTEMS CONTINUANCE | - |
dc.subject | EXPECTATION-CONFIRMATION MODEL | - |
dc.subject | TECHNOLOGY ACCEPTANCE MODEL | - |
dc.subject | POST-ADOPTION BELIEFS | - |
dc.subject | CUSTOMER SATISFACTION | - |
dc.subject | PLANNED BEHAVIOR | - |
dc.subject | COMPUTER ANXIETY | - |
dc.subject | SELF-SERVICE | - |
dc.subject | INTRINSIC MOTIVATION | - |
dc.subject | INTEGRATED MODEL | - |
dc.title | Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction | - |
dc.type | Article | - |
dc.identifier.wosid | 000276268500011 | - |
dc.identifier.scopusid | 2-s2.0-76949087977 | - |
dc.type.rims | ART | - |
dc.citation.volume | 26 | - |
dc.citation.issue | 3 | - |
dc.citation.beginningpage | 353 | - |
dc.citation.endingpage | 364 | - |
dc.citation.publicationname | COMPUTERS IN HUMAN BEHAVIOR | - |
dc.identifier.doi | 10.1016/j.chb.2009.11.006 | - |
dc.embargo.liftdate | 9999-12-31 | - |
dc.embargo.terms | 9999-12-31 | - |
dc.contributor.localauthor | Lee, Heeseok | - |
dc.contributor.nonIdAuthor | Kang, Young Sik | - |
dc.type.journalArticle | Article | - |
dc.subject.keywordAuthor | Continued IS use | - |
dc.subject.keywordAuthor | Online service | - |
dc.subject.keywordAuthor | IT artifact | - |
dc.subject.keywordAuthor | User satisfaction | - |
dc.subject.keywordAuthor | Computer anxiety | - |
dc.subject.keywordAuthor | Social network service | - |
dc.subject.keywordPlus | INFORMATION-SYSTEMS CONTINUANCE | - |
dc.subject.keywordPlus | EXPECTATION-CONFIRMATION MODEL | - |
dc.subject.keywordPlus | TECHNOLOGY ACCEPTANCE MODEL | - |
dc.subject.keywordPlus | POST-ADOPTION BELIEFS | - |
dc.subject.keywordPlus | CUSTOMER SATISFACTION | - |
dc.subject.keywordPlus | PLANNED BEHAVIOR | - |
dc.subject.keywordPlus | COMPUTER ANXIETY | - |
dc.subject.keywordPlus | SELF-SERVICE | - |
dc.subject.keywordPlus | INTRINSIC MOTIVATION | - |
dc.subject.keywordPlus | INTEGRATED MODEL | - |
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