학위논문(석사) - 한국과학기술원 : 정보경영프로그램, 2015.8 ,[V, 59p :]
Voice of customer; 자연어처리; 고객의 소리; 텍스트마이닝; 비정형 VoC; 고객이탈속도; Natural Languages Processing; Text Mining; Unstructured VoC; Customer Churn Speed; VoC Management
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