Orchestrating Designable Touchpoints for Service Businesses

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dc.contributor.authorLee, Kyongsilko
dc.contributor.authorChung, Kyung-Wonko
dc.contributor.authorNam, Ki-Youngko
dc.date.accessioned2015-07-23T01:16:37Z-
dc.date.available2015-07-23T01:16:37Z-
dc.date.created2014-01-13-
dc.date.created2014-01-13-
dc.date.created2014-01-13-
dc.date.issued2013-09-
dc.identifier.citationDesign Management Review, v.24, no.3, pp.16 - 21-
dc.identifier.issn1557-0614-
dc.identifier.urihttp://hdl.handle.net/10203/200100-
dc.description.abstractMake better use of your company's designable touchpoints with this strategic framework. Not all touchpoints are designable. The ones that are can be classified by design discipline and, surprisingly, the type of service they embody.-
dc.languageEnglish-
dc.publisherThe Design Management Institute-
dc.titleOrchestrating Designable Touchpoints for Service Businesses-
dc.typeArticle-
dc.type.rimsART-
dc.citation.volume24-
dc.citation.issue3-
dc.citation.beginningpage16-
dc.citation.endingpage21-
dc.citation.publicationnameDesign Management Review-
dc.identifier.doi10.1111/drev.10246-
dc.contributor.localauthorChung, Kyung-Won-
dc.contributor.localauthorNam, Ki-Young-
dc.contributor.nonIdAuthorLee, Kyongsil-
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