The role of the private sector in the implementation of public electronic service delivery in Ghana: examples from Korea and India

Abstract

MITP20114553 무사 이사, Musah Issah. The role of the Private Sector in the Implementation of Public Electronic Service Delivery in Ghana: Examples from Korea and India가나의 공공 전자 서비스 이행을 위한 민간부분의 역할 : 한국과 인도의 사례를 바탕으로. Global Information and Telecommunication Technology Program, School of Innovation. 2013. viii 57p. Advisor Prof Rho, Jae Jeung ABSTRACTThe public service has been noted to have negative perception amongst citizens in most developing countries. This is as a result of being associated rightly or wrongly with deficiency in work ethics, incompetent officials who are; rude, officious, mean, abusive and corrupt. In regards of this, governments have made attempts to reform the service to be effective and efficient either through donor institutions as the IMF or countries which have succeeded in reforming their service.The new paradigm that has quickly gained currency is the e-government and e-services which offers efficiency, effectiveness, affordability, convenience etc. The pressure on government to respond to growing demand for more quality and better services and infrastructure has called for collaboration with other actors in the economy with particular focus on the private sector.The private sector has distinct itself in satisfying consumers’ needs and innovating to provide quality service. The sector has used the internet or ICT tools in its everyday activities with enviable success across the globe. It has also leveraged its capabilities to the public sector in countries like Korea and India with respect to initiatives such as smart transportation and eServa respectively.This work discusses the role of the private sector in the provision of electronic public service delivery as a way of reforming the public sector to be effective, efficient, less corrupt etc in providing public service.Key words: e-government, e-services, Public Private Partnership, critical success factors, Ghana.