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NO	Title, Author(s) (Publication Title, Volume Issue, Page, Issue Date)
1	Balancing Exploration and Exploitation Through Structural Design: The Isolation of Subgroups and Organizational Learning Fang, Christina; Lee, Jeho; Schilling, Melissa A., ORGANIZATION SCIENCE, v.21, no.3, pp.625 - 642, 2010-05
2	Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector Rhee, Seung-Kyu; Rha, June-Young, SERVICE INDUSTRIES JOURNAL, v.29, no.11, pp.1491 - 1512, 2009

Title, Author(s) (Publication Title, Volume Issue, Page, Issue Date)

Fang, Christina; Lee, Jeho; Schilling, Melissa A., ORGANIZATION SCIENCE, v.21, no.3, pp.625 - 642, 2010-05

Rhee, Seung-Kyu; Rha, June-Young, SERVICE INDUSTRIES JOURNAL, v.29, no.11, pp.1491 - 1512, 2009

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