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Integration of firms resource and capability to implement enterprise CRM: A case study of a retail bank in Korea Kim, Hyung-Su; Kim, Young-Gul; Park, Chan-Wook, DECISION SUPPORT SYSTEMS, v.48, no.2, pp.313 - 322, 2010-01 |
On the assessment of the strategic value of information technologies: Conceptual and analytical approaches Oh, Wonseok; Pinsonneault, Alain, MIS QUARTERLY, v.31, no.2, pp.239 - 265, 2007-06 |
The strategic value of IT insourcing: An IT-enabled business process perspective Qu, Wen Guang; Oh, Wonseok; Pinsonneault, Alain, JOURNAL OF STRATEGIC INFORMATION SYSTEMS, v.19, no.2, pp.96 - 108, 2010-06 |
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