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A web-based system for analyzing the voices of call center customers in the service industry Bae, SM; Ha, SH; Park, Sang Chan, EXPERT SYSTEMS WITH APPLICATIONS, v.28, no.1, pp.29 - 41, 2005-01 |
Segmented CRM strategy via customer information visualization and its extension to business convergence = 시각화를 이용한 세분화된 고객관계관리 전략 수립 및 비즈니스 컨버전스에의 적용link Woo, Ji-Young; 우지영; et al, 한국과학기술원, 2006 |
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