DSpace at KOASAS: A CRM Adoption Process Based on Critical Success Factors Using Six Sigma DMAIC Methodology

DSpace at KOASAS

College of Engineering(공과대학)School of Computing(전산학부)CS-Journal Papers(저널논문)

A CRM Adoption Process Based on Critical Success Factors Using Six Sigma DMAIC Methodology

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Baik, Jongmoon researcher / Pan, Zhedan / Ryu, Hoyeon

Publisher: ACIS

Issue Date: 2007-06

Language: English

Citation: International Journal of Computer and Information Science, v.8, no.2, pp.280 - 289

ISSN: 1525-9293

URI: http://hdl.handle.net/10203/93289

Appears in Collection: CS-Journal Papers(저널논문)

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