DC Field | Value | Language |
---|---|---|
dc.contributor.author | Lee, Heeseok | ko |
dc.contributor.author | Choi, SY | ko |
dc.contributor.author | Kang, Young Sik | ko |
dc.date.accessioned | 2009-05-06T02:08:46Z | - |
dc.date.available | 2009-05-06T02:08:46Z | - |
dc.date.created | 2012-02-06 | - |
dc.date.created | 2012-02-06 | - |
dc.date.issued | 2009-05 | - |
dc.identifier.citation | EXPERT SYSTEMS WITH APPLICATIONS, v.36, pp.7848 - 7859 | - |
dc.identifier.issn | 0957-4174 | - |
dc.identifier.uri | http://hdl.handle.net/10203/8844 | - |
dc.description.abstract | The exploration of online customer satisfaction (called e-satisfaction hereafter) and repurchase becomes increasingly important in e-commerce. Yet, the process of e-satisfaction and repurchase formation and the context under which this process may vary have not been investigated rigorously. In order to fill this knowledge gap, this paper attempts to develop a conceptual model to decipher how e-satisfaction is formed. Furthermore, it investigates how computer-related individual differences such as computer self-efficacy and computer anxiety moderate this formation. The analysis results from a survey of 274 online buyers confirm that our antecedents play key roles in forming e-satisfaction and repurchase and the proposed moderators are important. (C) 2008 Elsevier Ltd. All rights reserved. | - |
dc.language | English | - |
dc.language.iso | en_US | en |
dc.publisher | PERGAMON-ELSEVIER SCIENCE LTD | - |
dc.subject | EXPECTATION-CONFIRMATION MODEL | - |
dc.subject | INFORMATION-SYSTEMS SUCCESS | - |
dc.subject | TECHNOLOGY ACCEPTANCE MODEL | - |
dc.subject | ONLINE SHOPPING BEHAVIOR | - |
dc.subject | PARTIAL LEAST-SQUARES | - |
dc.subject | SERVICE QUALITY | - |
dc.subject | CUSTOMER SATISFACTION | - |
dc.subject | USER ACCEPTANCE | - |
dc.subject | E-LOYALTY | - |
dc.subject | EMPIRICAL-EXAMINATION | - |
dc.title | Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety | - |
dc.type | Article | - |
dc.identifier.wosid | 000264528600063 | - |
dc.identifier.scopusid | 2-s2.0-60249098799 | - |
dc.type.rims | ART | - |
dc.citation.volume | 36 | - |
dc.citation.beginningpage | 7848 | - |
dc.citation.endingpage | 7859 | - |
dc.citation.publicationname | EXPERT SYSTEMS WITH APPLICATIONS | - |
dc.identifier.doi | 10.1016/j.eswa.2008.11.005 | - |
dc.embargo.liftdate | 9999-12-31 | - |
dc.embargo.terms | 9999-12-31 | - |
dc.contributor.localauthor | Lee, Heeseok | - |
dc.contributor.nonIdAuthor | Choi, SY | - |
dc.type.journalArticle | Article | - |
dc.subject.keywordAuthor | Online consumer behavior | - |
dc.subject.keywordAuthor | E-satisfaction | - |
dc.subject.keywordAuthor | E-service quality | - |
dc.subject.keywordAuthor | Computer anxiety | - |
dc.subject.keywordAuthor | Computer self-efficacy | - |
dc.subject.keywordPlus | EXPECTATION-CONFIRMATION MODEL | - |
dc.subject.keywordPlus | INFORMATION-SYSTEMS SUCCESS | - |
dc.subject.keywordPlus | TECHNOLOGY ACCEPTANCE MODEL | - |
dc.subject.keywordPlus | ONLINE SHOPPING BEHAVIOR | - |
dc.subject.keywordPlus | PARTIAL LEAST-SQUARES | - |
dc.subject.keywordPlus | SERVICE QUALITY | - |
dc.subject.keywordPlus | CUSTOMER SATISFACTION | - |
dc.subject.keywordPlus | USER ACCEPTANCE | - |
dc.subject.keywordPlus | E-LOYALTY | - |
dc.subject.keywordPlus | EMPIRICAL-EXAMINATION | - |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.