Critical organizational and implementation factors for ERP success = ERP 성공을 위한 조직 및 구현 요인에 관한 연구

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Today, companies are radically changing their information technology strategy by purchasing application software packages instead of developing information systems in-house. In the recent information technology (IT) industry survey of IT managers responsible for managing or administering their organization’s ERP package, two-thirds of the survey respondents viewed their Enterprise Resource Planning (ERP) systems as their organizations’ most strategic computing platform. However, despite its strategic importance, it was reported that three quarters of ERP system installations were judged to be unsuccessful by the ERP implementing companies. So what is the problem with ERP system implementation? Some authors argued that the root of such a high failure rate was the different interests between user organizations who desire a unique business solution and ERP vendors who prefer a generic solution applicable to a broad market. Such conflicting interests underline an importance issue: ‘the organizational fit of ERP system’. Based on relevant literature, we clarify the concept of the organizational fit of ERP system and examine its impact on different aspects of ERP success, together with relevant organizational and implementation variables. We proposed a theoretical framework based on fit theory in information systems (IS) and IS implementation theory. The research model and hypotheses were developed, and tested through a pilot and main surveys. The pilot survey included thirty-two responses from ERP project teams and thirty-seven responses from ERP end users in six ERP implemented firms, ranging from small and medium companies to large companies in Korea. We examined the reliability and validity of the questionnaire instruments. Some measurement items were refined and the research model in this thesis is revised through this pilot survey. Next we conducted the main study by mail survey, which covered fifty organizations that implemented ERP systems in Korea. All thi...
Kim, Young-Gulresearcher김영걸researcher
한국과학기술원 : 경영공학전공,
Issue Date
174443/325007 / 000975422

학위논문(박사) - 한국과학기술원 : 경영공학전공, 2002.2, [ 1책(면수복잡) ]


ERP User Satisfaction; Organizational Impact of ERP; Organizational fit of ERP; Enterprise Resource Planning Systems; ERP Project Success; ERP의 프로젝트 성공; ERP 사용자 만족도; ERP의 조직성과향상; ERP의 조직적합성; 전사적자원관리시스템

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