Building an organizational DSS for operation performance management in telecommunication industry통신 산업에 있어서 운용성과 관리를 위한 조직 차원의 의사결정시스템 구축

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Organizational decision support systems(ODSS) are a new type of decision support systems(DSS) focusing on the organization-wide issues rather than individual, group, or departmental issues. Because of its organization-wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. In this thesis, we analyzed practical implementation of ODSS. At present, with the opening trends of the international telecommunication service market, significant changes are taking place in the Korean telecommunication industry. Particularly, telecommunication industries felt the need to establish a systematic investment and operation-performance management process, utilizing an integrated decision support system. We decided that this problem``s solution is OPM model and ODSS concept. This thesis can be summarized as follows: First, we propose a generalized model for operation-performance management in telecommunication industry``s investment. In this framework, performance of each local branch is evaluated on two dimensions: quality of service(QOS) and difficulty of the local operating environment(CDI: context difficulty index). This approach will enable operation management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of investment for competing branches. Second, we propose the conceptual organizational DSS architecture with two perspectives. And then, suggest the design of ODSS-PM based on proposed ODSS architecture. The architecture of an organizational perspective has been presented as ODSS architecture for the support and control of the decision making of a whole organization. Organizational perspective has been composed with four parts, (corporation strategic planning, integrated decision management, business operation functions and ODSS resources). Technical perspective architecture could be understood as ODSS architecture for the actual system construction. The view ...
Advisors
Kim, Young-Gulresearcher김영걸researcher
Description
한국과학기술원 : 경영정보공학과,
Publisher
한국과학기술원
Issue Date
1996
Identifier
107191/325007 / 000937061
Language
eng
Description

학위논문(석사) - 한국과학기술원 : 경영정보공학과, 1996.2, [ vii, 102 p. ]

URI
http://hdl.handle.net/10203/52965
Link
http://library.kaist.ac.kr/search/detail/view.do?bibCtrlNo=107191&flag=dissertation
Appears in Collection
KGSM-Theses_Master(석사논문)
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