On the common and different expectations on robot service in restaurant between customers and employees

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Recently, the restaurant industry attempts to introduce service robot for efficient management. We conducted a survey research to investigate the expectations of restaurant robot service between customers and employees. It was found that customers and the employees share many common expectations depending on service elements that the restaurant industry usually adopts. Our results suggest that personalized service is important for the customer-oriented robot service in restaurant. © 2021 ACM.
Publisher
IEEE Computer Society
Issue Date
2021-03
Language
English
Citation

2021 ACM/IEEE International Conference on Human-Robot Interaction, HRI 2021, pp.262 - 265

ISSN
2167-2148
DOI
10.1145/3434074.3447172
URI
http://hdl.handle.net/10203/288894
Appears in Collection
RIMS Conference Papers
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