Do teams need both hands? An analysis of team process ambidexterity and the enabling role of information technology

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As a core organizational resource, business processes are vital for organizational teams. To deal with today's volatile business environment, organizations need to be ambidextrous in terms of process capabilities. However, little is known about how process ambidexterity, process standardization, and process agility, are enabled by information technology (IT) and related to team-level activities. To fill this gap in the literature, we conducted a field study based on 160 teams of 1081 individuals from seven companies in South Korea. Our results show that IT enables both process standardization and agility, and that a team's process ambidexterity has a positive effect on inter-team coordination and team innovation, which in turn have a direct impact on team performance. Our findings highlight the importance of process ambidexterity by investigating the enabling role of IT and its outcomes in a team. Our results offer theoretical and practical implications from the perspective of team process ambidexterity.
Publisher
ELSEVIER SCI LTD
Issue Date
2020-04
Language
English
Article Type
Article
Citation

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, v.51

ISSN
0268-4012
DOI
10.1016/j.ijinfomgt.2019.11.006
URI
http://hdl.handle.net/10203/273849
Appears in Collection
MT-Journal Papers(저널논문)
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