How do knowledge management resources and capabilities pay off in short-term and long-term?

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How sustainable are the financial payoffs obtained from knowledge management (KM) resources and capabilities? To illuminate this issue, we use multiyear, firm-level survey data, as basis in examining the extent to which KM resources and capabilities influence a firm’s financial performance over time. The findings suggest that the impact of KM capability on firm performance is more pronounced in the long term than in the short term. By contrast, knowledge management systems (KMS) is associated only with immediate, short-term financial benefits with such gains prone to instability in the long term. Interestingly, knowledge stock (KS) in and of itself exerts neither short-term nor long-term impacts on a firm’s performance. However, both KMS and KS indirectly affect a firm’s long-term performance by virtue of KM capability.
Publisher
ELSEVIER
Issue Date
2020-03
Language
English
Article Type
Article
Citation

INFORMATION & MANAGEMENT, v.57, no.2

ISSN
0378-7206
DOI
10.1016/j.im.2019.05.001
URI
http://hdl.handle.net/10203/272327
Appears in Collection
MT-Journal Papers(저널논문)
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