Orchestrating Designable Touchpoints for Service Businesses
Make better use of your company's designable touchpoints with this strategic framework.
Not all touchpoints are designable. The ones that are can be classified by design discipline and, surprisingly, the type of service they embody.
- Publisher
- The Design Management Institute
- Issue Date
- 2013-09
- Language
- English
- Citation
Design Management Review, v.24, no.3, pp.16 - 21
- ISSN
- 1557-0614
- Appears in Collection
- ID-Journal Papers(저널논문)
- Files in This Item
- There are no files associated with this item.
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