Effect of the Government's Use of Social Media on the Reliability of the Government: Focus on Twitter

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The social media have been well recognized as important spaces for providing the people with government service and PR policy and they have been utilized by most of the government entities. Therefore, we try to identify whether the social media can be used as tools to enhance the reliability of the government. This study indicates Twitter is different from other conventional channels not only in the form but also in substance. Therefore, the service prioritizing more on transparency, participation, and communication or relationship appears more desirable and is utilized to the maximum.
Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Issue Date
2015-03
Language
English
Article Type
Article
Citation

PUBLIC MANAGEMENT REVIEW, v.17, no.3, pp.328 - 355

ISSN
1471-9037
DOI
10.1080/14719037.2013.822530
URI
http://hdl.handle.net/10203/195342
Appears in Collection
RIMS Journal Papers
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