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CRM 환경의 콜센터 상담원 인적특성이 상담원 성과에 미치는 영향에 대한 실증연구 : 국내신용카드사 사례를 중심으로 = An empirical study on the effects of human characteristics of call center agents on job performance in the crm-based call centerlink 최민석; Choi, Min-Suk; et al, 한국과학기술원, 2009 |
The role of supervisor support on employees' training and job performance: an empirical study Park, Sunyoung; Kang, Hye-Seung (Theresa); Kim, Eun-Jee, EUROPEAN JOURNAL OF TRAINING AND DEVELOPMENT, v.42, no.1-2, pp.57 - 74, 2018-08 |
Understanding information behavior and the relationship to job performance Hwang, Yu jong; Kettinger, William J.; Yi, Mun Yong, COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS, v.27, no.1, pp.113 - 128, 2010 |
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