학위논문(석사) - 한국과학기술원 : 테크노경영대학원, 1997.2, [ vi, 131, 57 p. ]
고객만족; 맬콤 볼드리지 품질상; 자체평가 기준; 품질경영; 국제 품질보증규격; ISO 9000; Customer satisfaction; Malcolm baldrige national quality award; Self-assessment criteria; Total quality management
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