학위논문(석사) - 한국과학기술원 : 산업공학과, 1998.2, [ iii, 41 p. ]
2단계 서비스; N정책을 고려한 M/G/1 대기행렬; M/G/1 with N-policy; Exhaustive Batch Service; Gated Batch Service; Two-phase service
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