User acceptance of e-government services: an empirical investigation of the e-tax filing and payment system in thailand전자정부 서비스의 사용자 수용에 관한 연구: 태국의 전자세금신고 및 지불 시스템을 중심으로

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These days, most governments pay great attention to and invest largely in the creation of public services to aid their citizens. They expect that improving public services will help improve government performance by providing online services. The Royal Thai government understands the importance of providing online services to their citizens, so most government departments are implementing and offering electronic services through their websites. For example, the Revenue Department is providing many online services such as e-tax filing and payment, e-registration, tax assessment, and providing e-tax information to Thai citizens. The e-Revenue system of Thailand received the “e-Asia award” from the Asia Pacific Council for Trade Facilitation and Electronic Business (AFACT) at Taipei in 2003, and it has been used by citizens since 2001. However, small number of taxpayers uses the e-tax filing and payment system. The number of Thai taxpayers who use e-Revenue is declining, whereas they are increasing in other countries such as in South Korea, Taiwan, Singapore, Malaysia, and the Philippines. The decline might be due to some factors influencing Thai taxpayers’ intention to use the system. Therefore, this dissertation investigates the determinants of citizens’ intention to adopt e-Government services, especially to adopt the e-tax filing and payment system. If the factors that affect peoples’ intention to use e-Government services can be determined, the Thai government can find ways to attract and retain citizens to continue using e-Government services. Based on the literature review, this dissertation integrates the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Self-Determination Theory (SDT) to investigate the psychological concerns of user’ s acceptance of information technology. This dissertation also attempts to examine how perceived competence, perceived autonomy, perceived risk, and perceived credibility can be integrated in the technology...
Advisors
Zo, Hangjungresearcher조항정
Description
한국과학기술원 : 글로벌IT기술대학원프로그램,
Publisher
한국과학기술원
Issue Date
2011
Identifier
482513/325007  / 020075395
Language
eng
Description

학위논문(박사) - 한국과학기술원 : 글로벌IT기술대학원프로그램, 2011.8, [ vii, 115 p. ]

Keywords

E-government services; e-tax filing and payment system; the unified theory of acceptance and use of technology; self-determination theory; 전자정부 서비스; 기술수용과 사용에 대한 통합 모형; 전자세금 신고 및 지불 시스템; 자기결정이론; 개발 도상국; developing countries

URI
http://hdl.handle.net/10203/181352
Link
http://library.kaist.ac.kr/search/detail/view.do?bibCtrlNo=482513&flag=dissertation
Appears in Collection
ITP-Theses_Ph.D.(박사논문)
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